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Customer Success Specialist (all genders)

Köln
Full-time
Permanent employee

What You'll Be Working On

For our SMB customers, you're the human behind the technology. While our AI resolves most inquiries automatically, you make sure customers get the full potential out of Lime Connect from day one – and keep growing with us. You spot potential where others just see tickets, and you turn good onboarding into a long-term partnership.

How you'll make an impact
  • You proactively manage our SMB customers – calling, advising, and identifying upselling potential by showcasing the features and use cases that deliver real value.
  • You own onboarding cases for existing and new customers, proactively guiding them to unlock the full potential of our SaaS.
  • Close collaboration with Account Management, Product Management, and Sales is part of your daily work – you actively bring customer feedback and your own user experience into the team.
  • You explore new tools and AI-powered solutions with curiosity and actively help shape our onboarding and support processes to make workflows smarter and more efficient.

What Makes You a Fit

Perfection is a myth – we care about the person behind the CV. The points below are a guide, not a checklist you need to tick off completely.
  • You actively bring AI into your daily work and have experience using it purposefully to drive better results – at Lime Connect, we think AI first, and you help push that forward.
  • You're a strong communicator and closer – you actively reach out to people, lead conversations with confidence, and know how to get deals across the line.
  • You think strategically and act on it: you don't just build customer relationships, you develop them deliberately and sustainably.
  • You drive the adoption of new tools and technologies on your own initiative – not just trying them out, but putting them to targeted use to make workflows smarter.
  • You're fluent in german 

What’s in It for You

HEALTH & FITNESS
  • €600 annual health budget, plus 24/7 medical advice for you and your household
  • Subsidized Urban Sports Club membership (€20 monthly contribution)
GROWTH & DEVELOPMENT
  • Learning budget for courses, books, conferences
  • Free access to Udemy, Masterclass & language-learning apps
  • Leadership programs like "Next Gen" and "Effective Manager"
TEAM & CULTURE
  • Weekly FIKA, movie nights, book club, and regular get-togethers & team events
  • International summer party with our colleagues in the Nordics
WORK ENVIRONMENT
  • Office-first setup: 3 days at our Cologne office in MediaPark, 2 days remote
  • 360° views over Cologne from the 14th floor
  • Workation anywhere within the EU
  • Snacks, cereal bar, and drinks in the office
COMPENSATION & BENEFITS
  • Company pension scheme via Zurich with 30% employer contribution
  • Job ticket or mobility budget, plus free parking in MediaPark
  • Corporate benefits
  • 28 vacation days + Christmas Eve & New Year's Eve off
  • Up to 5 additional days off for major life events

About us

Automated where it makes sense. Personal where it counts.

We are Lime Connect – an AI-first company and one of the top software scale-ups in Cologne. AI isn't an add-on for us, it's the core of what we build: our leading customer messaging solution for customer service, sales, and marketing combines AI agents, web chat, and mobile messaging, already automating the majority of all customer inquiries today. As part of Lime Technologies, our Swedish parent company, we combine international perspectives with the drive of a company actively shaping its next stage of growth. With us, you help shape things, not just execute them – with real ownership from day one, in a dynamic environment, and a culture that values results just as much as people. Weekly fika included.